6 Renault Crescent #120, St Albert AB

4215-A 11 Street NE, Calgary AB

We have a 24/7 live answering system @ 780-459-0931 our supervisors rotate “on call” responsibilities. The live answering service has the authority to dispatch our emergency response team. We have adequate equipment to handle most normal flood emergencies & have several other flood/fire restoration firms on retainer as back-up. Normal procedure is: call comes in from CLIENTS to our 24/7 number stating this is a flood emergency & the extent of the flood. The operator calls the designated night supervisor who in turn calls out, based on the extent of flood, our emergency response team, equipment & vehicles. The night supervisor will also call the site supervisor to advise him of the situation. In the event the water/ flood are beyond our resources, we call in our back-up. We complete the water cleanup & prepare report for CUSTOMERS OR COMPANY’S designated representatives